§ Mr. LesterTo ask the President of the Board of Trade what targets he has set his Department's Radiocommunications Agency for 1995–96. [25864]
§ Mr. HeseltineI have set my Department's Radiocommunications Agency the following quality of service targets for 1995–96 covering its licensing work and enforcement activities. These are in addition to the target of an overall efficiency improvement of 5 per cent.
Licensing
99 per cent, of new aeronautical and aircraft applications and amendments to be processed within three working days of receipt in the agency;98 per cent of maritime business radio cases to be processed within one month;99 per cent, of new on-site paging applications and amendments to be processed and dispatched within three working days;90 per cent, of new private mobile radio applications and amendments that require no international co-ordination to be processed and dispatched within 15 and 20 working days respectively.Enforcement
100 per cent, of safety of life services complaints to be investigated within 24 hours;98 per cent of business complaints to be investigated within five working days; and98 per cent, of domestic interference complaints to be investigated within one month.In addition, I expect the agency's enquiry point to continue to answer 90 per cent, of all calls within 30 seconds and the chief executive to reply within 10 working' days to all letters from Members of Parliament delegated to him for reply.