§ Ms HodgeTo ask the Chancellor of the Duchy of Lancaster what policy and procedure exists for dealing with complaints against central Government Departments by members of the public; when each Department last updated its policy; what time limit and target for dealing with complaints by members of the public exists for each central Government Department; and what follow-up procedure exists where complainants against each central Government Department are not satisfied with the Department's response to a complaint. [23715]
§ Mr. HoramEach central Government Department is responsible for its own policy and procedure for handling complaints. The information requested is not held centrally.
Any member of the public who is dissatisfied with how a Department has dealt with his complaint may ask a Member of Parliament to submit his complaint to the Parliamentary Commissioner for Administration for investigation and review.