Security Facilities Executive

HC Deb 16 May 1995 vol 260 cc181-2W

Mr. Mans

To ask the Secretary of State for the Environment what targets he has set for the Security Facilities Agency for 1995–96. [24707]

Sir Paul Beresford

For 1995–96, the agency has been set the following targets. They require the agency to make further improvements in its performance particularly in the quality of the service it delivers, with the exceptions of the targets for surplus and sales turnover, where a marginal reduction on the previous year acknowledges the reducing need for expenditure on security.

Category	Measure	Target
Financial	Cost recovery in accruals terms	100 per cent. Cost recovery including 6 per cent. cost of capital
	Outturn on the vote	A surplus of £1 million
	Outturn on net running costs	Break even
Sales	Sales turnover	Turnover of £40 million
Efficiency	Unit costs	2 per cent. reduction in real terms
Quality of service1	Customer surveys	90 per cent. satisfaction rating
	Management	Achieve and maintain ISO9000 standard on quality management systems
Environmental	Management	Achieve BS7750 standard on environmental management systems
	Vehicle fuel efficiency	Annual average of 25 mpg for GCS and IDS fleets
1 The quality of service target in addition to requiring an overall 90 per cent. satisfaction rating in customer surveys, comprises also a number of separate targets applying to different ways to each part of the agency's business, viz:

Notes:

1. Government car service—90 per cent. customer satisfaction targets for driver appearance, punctuality, driving standards, vehicle presentation; at least 70 per cent. of pool service calls to be met by in-house drivers; all customers to be visited at least once a year to review delivery and needs.

2. Inter-dispatch service—To implement service enhancements resulting from the service's market test, and implement new performance measuring systems; both by June 1995.

3. Special Services Group-security furniture—To keep within 90 per cent. of approved project timetables and estimates; deliver 98 per cent. of SFS standard items within 15 days.

4. Custody service—To achieve a monthly target of 99.5 per cent productive hours as percentage of total hours; a nil target for entry violations; have at least yearly liaison visits to customers; improve image with new uniforms and conduct code.