Driver and Vehicle Licensing (Hansard, 11 May 1995)

§ Mr. Moss

For 1995–96 the following key performance targets have been set for the agency:

To meet an overall efficiency gain of 2 per cent.
To reduce the unit cost per vehicle excise enforcement case by 0.5 per cent. in real terms compared to 1994–95.
To dispatch 94 per cent. of registration books for new vehicles in 16 working days from receipt.
To dispatch 91 per cent. of refunds of vehicle excise duty in 11 working days from receipt.
To dispatch 93 per cent. of vehicle excise licences in five working days from receipt of postal applications.
To dispatch 93 per cent. of duplicate vehicle registration books in six working days from receipt of applications.
To dispatch 93 per cent. of ordinary driving licences in 11 working days of receipt of applications.
To dispatch 96 per cent. of vocational driving licences in 10 working days from receipt of applications.
To dispatch 94 per cent. of provisional driving licences in nine working days from receipt of applications.
To dispatch substantive replies to 95 per cent. of written enquiries for information from the drivers and vehicles registers in four working days from receipt.
To limit maximum waiting time at local vehicle licensing offices to 25 minutes during peak periods—the first eight and last two working days of each month—and 10 minutes at other periods.
To limit the error rate—errors on any item sent out by the agency—to a maximum of 0.5 per cent. of total agency output.