§ 42. Mr. BoothTo ask the Chancellor of the Duchy of Lancaster if he will make a statement setting out the areas of which the citizens charter will be extended.
§ Mr. HoramThe charter already applies to all public services, but we continually seek to extend charter principles to raise all those services to the quality of the best. For example, this year we are seeking user nominations for the charter mark awards. This should14W make users more conscious of the standards of services they receive, and increase customer pressure for improvements in poorer quality organisations.