Driver and Vehicle Testing Agency

HC Deb 29 June 1995 vol 262 cc781-2W

Mr. Brandreth

To ask the Secretary of State for Northern Ireland what targets and been set for the Driver and Vehicle Testing Agency during 1995–96. [32245]

Mr. Moss

For 1995–96 the following performance targets have been set:

	Performance targets
Vehicle test appointments	28 days average waiting time
Driving test appointments	56 days average waiting time
Productivity (vehicle testing)	16.35 units per man per day
Productivity (driver testing)	7.8 units per man per day
Error Rate	Faulty inspections not to exceed 0.25 per cent. of tests conducted
Level of complaints about booking arrangements	Less than 1 per cent. of applications received
Level of complaints about conduct of tests	Less than 1 per cent. of applications received

	Performance targets
Level of customer satisfaction with booking arrangements	At least 85 per cent. plus or minus 2 per cent. within the range of sampling error
Level of customer satisfaction with test procedures	At least 90 per cent. plus or minus 2 per cent. within the range of sampling error
Number of compensation payments for cancelled tests	Less than 0.5 per cent. of applications received
Composite unit cost of testing operations	£16.95