§ Mr. BrandrethTo ask the Secretary of State for Northern Ireland what targets and been set for the Driver and Vehicle Testing Agency during 1995–96. [32245]
§ Mr. MossFor 1995–96 the following performance targets have been set:
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Performance targets Vehicle test appointments 28 days average waiting time Driving test appointments 56 days average waiting time Productivity (vehicle testing) 16.35 units per man per day Productivity (driver testing) 7.8 units per man per day Error Rate Faulty inspections not to exceed 0.25 per cent. of tests conducted Level of complaints about booking arrangements Less than 1 per cent. of applications received Level of complaints about conduct of tests Less than 1 per cent. of applications received
Performance targets Level of customer satisfaction with booking arrangements At least 85 per cent. plus or minus 2 per cent. within the range of sampling error Level of customer satisfaction with test procedures At least 90 per cent. plus or minus 2 per cent. within the range of sampling error Number of compensation payments for cancelled tests Less than 0.5 per cent. of applications received Composite unit cost of testing operations £16.95