§ Mr. MorganTo ask the Minister of Agriculture, Fisheries and Food what are the main events he is proposing for Charter Week; what is the total cost to public funds; and how many(a) civil servants and (b) other public officials will be playing a part. [29882]
§ Mr. Waldegrave[holding answer 20 June 1995]: My Department seeks to meet charter objectives throughout the year in a range of ways. In July, as part of Charter Week, staff from regional service centres will attend a number of county shows across England. The Department's helpline, which has already handled well over 50,000 telephone inquiries from the general public, recently celebrated its second anniversary. MAFF staff will also participate in "Have Your Say Day" sessions, which aim to give our customers and the general public an opportunity to hear and talk about the services we provide. Senior managers will be available to discuss any issues of concern that may be raised.
No additional costs or staff resources will be required.
800WI also hope to announce shortly details of the regional service centres' performance against the targets set out in the customer service standard "Commitment to Service".