HC Deb 06 June 1995 vol 261 cc71-2W
Ms Hodge

To ask the Secretary of State for Wales what performance indicators and performance targets there are for measuring the performance of his Department in(a) answering letters from members of the

(2) how many people in Wales aged over 64 years live in (a) private residential homes, (b) private nursing homes, (c) local authority residential homes and (d) NHS nursing homes; and of these, how many have the cost of their care paid wholly or partly by (i) their local authority, (ii) their health authority and (iii) the Department of Social Security; and how many pay for their care wholly from private resources. [25980]

Mr. Richards

Information on the numbers of people aged 65 and over living in residential accommodation at 31 March 1994 and their means of support is shown in the table.

public and (b) answering telephone calls from members of the public; how performance is monitored; and what are the latest figures for performance measured against the target set. [26229]

Mr. Redwood

The Welsh Office aims to(a) reply within 15 working days to letters from members of the public; and (b) answer calls through the main switchboard in 12 seconds. Line managers monitor the handling of correspondence; records are not held centrally. The latest figures indicate that over 90 per cent. of calls are answered in the target time.