Occupational Health and Safety Agency

HC Deb 17 July 1995 vol 263 c903W

Lady Olga Maitland

To ask the Chancellor of the Duchy of Lancaster what key performance targets he has set for the Occupational Health and Safety Agency for the current year. [35284]

Mr. Horam

The key performance targets for the Occupational Health and Safety Agency for 1995–96 are to break even in accrual accounting terms; to turn around, within 15 days, 85 per cent. of case referrals where no additional information is required and 58 per cent. within 40 days when additional information is required; to earn customer post-service satisfaction evaluations of 90 per cent. in the two highest categories; and to issue at least 95 per cent. of invoices error free.

In addition, the agency has cost containment targets, details of which are commercially sensitive.