§ Mr. ButlerTo ask the Secretary of State for Defence if he will make a statement about key targets for the Army's Logistic Information Systems Agency for 1995–96. [34404]
§ Mr. SoamesThe Logistic Information Systems Agency was established as a Defence agency on 21 November 1994. The role of the agency is to enhance the logistic effectiveness of the Army in peace and war by providing information systems, services and support.
The chief executive has been set the following targets for the second year of operation:
Key Target 1: Meet performance levels laid down by the Quartermaster General for the timeliness, cost and planning effectiveness of information system projects.
- 95 per cent. on time.
- 95 per cent. within costs
- 80 per cent not adjusted for time or cost.
Key Target 2: By 31 March 1996 increase overall customer satisfaction with the services provided by LISA. Achieve a 70 per cent. satisfaction rating and at least a 40 per cent. return of surveys dispatched.Key Target 3: Introduce dummy invoicing for all chargeable services provided by LISA by 31 March 1996.Key Target 4: Initiate the selected partnership with the private sector or develop a plan for the implementation of an alternative "Competing for Quality" initiative.Key Target 5: Fully implement IT support to LISA Finance and Business Systems by 31 March 1996.Key Target 6: Achieve EN ISO 9001 certification for LISA by 31 March 1996.Key Target 7: Continue to improve the efficiency by LISA's operations to meet the consolidated efficiency target of £676,000 defined in the owner's management plan.