§ Mr. RedmondTo ask the Chancellor of the Exchequer what targets Doncaster tax office(a) achieved and (b) failed to achieve during the last financial year; and if he will make a statement.
§ Sir George YoungBoth tax offices in Doncaster—Doncaster 1 and Doncaster 2—achieved all key assessment and customer service targets in the year to April 1994, as shown in table. With the exception of one target in each office, all key compliance targets were also met. Doncaster collection office also achieved all except one of its key operating targets in the year, as the table shows.
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Doncaster 1 Doncaster 2 Target per cent. Target per cent. Achieved per cent. Target per cent. Achieved per cent. Schedule D Assessments. 98 99.7 98 98.85 Schedule E open cases 1992–93 1991–92 and earlier 90 99.3 90.5 98.95 larger and complex cases 98.5 99.55 95 99.68 other cases 98.5 99.98 98.5 99.96 CT assessing reduction in assessment made late 5 86 10 62 Return forms examined by October 1993 99 100 99 100 EOY returns cleared by October 1993 99 99.8 99.4 99.84 P11Ds examined by December 1993 98 100 99 100 Correspondence dealt with within 28 days of receipt 94 99.98 94 99.9 Callers without an appointment dealt with within 15 minutes — — 95 96.15 Compliance Corporation Tax Settlements per unit 15 17.65 15 12.77 Average Case points 10.7 12.13 9.7 11.75 Total settlements 6 6 5 6 Income Tax Settlement per unit 25 27.15 25 36.59 Average case points 8.6 9.1 7.86 8.34 Total settlements 95 82 105 146
Doncaster collection Target Per cent. Achieved Per cent. Assessed taxes 63.6 69.5 PAYE—All cases 86 85.4 PAYE—Returns 92 97.8 PAYE—Underpayment 69 85.4 PAYE—Band 1 93 97.7 Band 2 92 93.9 Miscellaneous work arrears 60 80.2