§ Dr. SpinkTo ask the Chancellor of the Duchy of Lancaster what plans he has for the future on identifying examples of had practice in the delivery of public services.
Mr. Robert G. HughesWhen public services are not delivered satisfactorily, this needs to be identified and—more important—put right to ensure good quality service. There is already a range of mechanisms in place for doing this, including inspectorates in many public services, the National Audit Office, the Audit Commission and the Parliamentary Commissioner for Administration. By requiring the setting of standards and the publishing of performance information against them, the citizens charter plays a major role in this process.