§ Mr. David PorterTo ask the Chancellor of the Duchy of Lancaster if he will list the sections of all citizens charters in operation which cover the public services used by elderly people.
Mr. Robert G. HughesPublic services should be accessible to all those who need them, including elderly people. The 40 charters issued by public services are intended to help raise the standards and responsiveness of those services to all their customers, which include elderly people.
§ Mr. David PorterTo ask the Chancellor of the Duchy of Lancaster if he will make it his policy to establish a charter for the retired covering all services used by retired people; and if he will make a statement.
Mr. Robert G. HughesThere are no plans to introduce such a charter. Public services should be accessible to all those who need them, including retired people. In drawing up or revising a charter, a service provider should consult its customers and, as far as possible reflect their particular needs in the service standards and commitments which that charter sets.