HC Deb 05 December 1995 vol 268 c150W
Ms Armstrong

To ask the Secretary of State for Social Security what is the published recommended response times within which his Department is expected to reply to letters from the public. [3005]

Mr. Burt

There is no published recommended response time for the Department as a whole. The charters of the Benefits, Contributions, Child Support and War Pensions agencies state that these agencies aim to reply to correspondence from the public within 10 working days of receipt.