HC Deb 28 April 1995 vol 258 c719W
Mr. Robert G. Hughes

To ask the Secretary of State for Health if she will publish the key targets for 1995–96 for the NHS Pensions Agency. [22133]

Mr. Sackville

I have agreed the agency's key targets for 1995–96. These are:

Clearance

  • To clear 95 per cent. of the projected 28,200 pension awards within four weeks of the application being accepted by the Agency and 99 per cent. within eight weeks.
  • To send a substantive reply to all correspondence within four weeks of receipt.

Efficiency

  • To achieve a 7 per cent. increase in efficiency over three years, based upon the agency's cost-weighted activity index.

Financial

  • To deliver the business programme within the agreed allocations.

Improvement

  • To reorganise the agency into multi-functional client-centred teams by 30 November 1995.
  • To implement a new pensions processing system by 31 March 1996.

960 CW95-PAG1/6