§ Mr. Matthew BanksTo ask the Chancellor of the Exchequer what targets will be set for the Valuation Office executive agency for the year 1995–96. [21194]
§ Mr. NelsonI have set the follwing key targets for the agency in 1995–96: [21194]
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Key Targets Operational targets Council tax to clear 240,000 appeals against the council tax valuation lists Non-domestic to clear 330,000 appeals in aggregate against the 1990 and the 1995 rating lists Direct taxes to undertake 70,000 valuation cases for the Inland Revenue for capital gains and inheritance tax purposes Financial performance and cost efficiency to ensure the agency's net operating cost before cost of statutory non-chargeble work is at least fully covered by receipts to break even from year to year within each business segment, after charging for the full cost of chargeable services including notional interest of 6 per cent. on the average working capital to achieve efficiency savings of 6 per cent. on the agency gross expenditure Quality of Service to reply to 100 per cent. of correspondence within 35 days of receipt to achieve specified time limits in 96 per cent. of cases undertaken to achieve specified valuation quality standard in 84 per cent. of cases carried out Further details are set out in the agency's business plan for 1995–96, copies of which will be placed in the Library of the House on publication.