§ Mrs. Ann TaylorTo ask the Chancellor of the Duchy of Lancaster if he will ensure that every departmental version of the citizens charter is available to the public from a central source in his office.
Mr. Robert G. HughesIndividual public service organisations are responsible for publishing and distributing their charters to uses of their services.
My Department runs a citizens charter publication line on 0345 223242 which sends out citizens charter publications, including copies of the guides to the citizens 1304W charter White Papers. It also sends out a list of departmental contact points from which copies of any of the 40 follow-up charters can be ordered:
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Table 1: Published charters and how to obtain them. Telephone number United Kingdom: England, Scotland, Wales and Northern Ireland Contributors' Charter 091 225 7522 Social Security Contributions Agency Employers' Charter 091 225 7522 Social Security Contributions Agency Taxpayer's Charter Please see Table II H.M Customs and Excise Taxpayer's Charter Tax Offices, Tax Enquiry Inland Revenue Centres or phone: 071 438 6420 Traveller's Charter From Ports and Airports H.M. Customs and Excise or phone:071 202 4227 Great Britain: England, Scotland and Wales Benefits Agency Customer Charter Please see Table II Social Security Benefits Agency Child Support Agency Charter 0345 133 133 Child Support Agency Jobseeker's Charter Please see Table II Employment Service Passenger's Charter Please see Table II British Rail Redundancy Payments Service Charter 0800 848 489 Employment Department England and Wales Courts Charter Court Service Secretariat Lord Chancellor's Department 071 210 1722 Home Office Crown Prosecution Service England Only London Underground's Customer Charter: "the best possible service" Customer Service Centre 071 918 4040 London Underground Ltd. Charter for Further Education Publications Centre Department for Education 081 533 2000 Charter for Higher Education Publications Centre Department for Environment 081 533 2000 Council Tenant's Charter 071 276 0900 Department of the Environment Parent's Charter Publications Centre Department for Education 081 533 2000 Patient's Charter Please see Table II Department of Health Road User's Charter Please see Table II The Highways Agency The London Bus Passenger's Passenger Services Charter 071 918 4300 London Transport Buses Scotland Only Council Tenant's Charter for 0345 741 741 Scotland Scottish Office
Table 1: Published charters and how to obtain them. Telephone number Further and Higher Education Charter for Scotland 0345 741 741 Scottish Office Justice Charter for Scotland 0345 741 741 Scottish Office Parent's Charter for Scotland 0345 741 741 Scottish Office Patient's Charter for Scotland 0345 741 741 Scottish Office Wales Only Charter for Further Education 0222 825862 Welsh Office Charter for Higher Education 0222 825829 Welsh Office Council Tenant's Charter for Wales 0222 825282 Welsh Office Parent's Charter for Wales 0222 761456 Xt 5364 Welsh Office Patient's Charter for Wales 0222 823219 Welsh Office Northern Ireland Only Bus Passenger's Charter From all Ulsterbus offices or Ulsterbus/Citybus phone: 0232 35404 Child Support Agency Charter 0345 139 700 outside Belfast Northern Ireland Child Support Agency (local rate) or 0232 896700 within Greater Belfast Tenant's Charter for NI 0232 240588 Northern Ireland Housing Executive Courts Charter for Northern Ireland 0232 328594 Northern Ireland Courts Service The Citizen's Charter for Northern Ireland Full report from HMSO (£8.50). Department of Finance and Personnel For copy of summary Guide, phone: 0800 243 174
Parent's Charter 0247 270077 Xt 2366 Department of Education for NI Charter for Patients and Clients HPSS Management Executive Department of Health and Social Services, NI 0232 524282 Railway Passenger's Charter Northern Ireland Railways NI Railways Headquarters 0232 235282 Royal Ulster Constabulary Charter
From police stations, or phone Ruc Headquarters: 0232
Royal Ulster Constabulary 650222 Xt 22525 Social Security Agency Charter
Chief Executive's Office 0232 522826 NI Social Security Agency Training and Employment Agency Charter 0232 244300 Training and Employment Agency Table Part II
Taxpayer's Charter (Customs and Excise)
Available from your Local VAT Enquiry Office. Their addresses and telephone numbers can be found in the phonebook under "Customs and Excise".Benefits Agency Customer Charter
Available from all District Offices of the Agency. Their addresses and telephone numbers can be found in the phonebook under "Benefits Agency".1306WFor bulk orders you can write to:
- DSS Distribution Centre
- DSS Leaflets Unit
- Manchester Road
- Heywood
- Lancashire OL10 2PZ (Quote CUST 1)
Jobseeker's Charter
Available from all local Jobcentres and Unemployment Benefit Offices. The addresses and telephone numbers of which can be found in the phonebook under "Employment Service".Passenger's Charter
Available from all British Rail stations and outlets or by writing to:
- British Railways
- Euston House
- 24 Eversholt Street
- PO Box 100
- London NW1 1DZ
Patient's Charter
Copies of the Patient's Charter for England can be obtained by writing to (no stamp required):
- The Patient's Charter
- FREEPOST
- London
- SE99 7XU
- Road User's Charter
Copies are available from most motorway service areas, AA shops and offices, the regional offices of the Department of Transport and the Highways Agency or from the Agency's Headquarters at the following address:
- The Highways Agency
- Room 12/33
- St. Christopher House
- Southwark Street
- London
- SE1 0TE