§ Dr. WrightTo ask the Secretary of State for the Environment how many complaints have been received by the housing association tenants ombudsmen in England and Scotland from the date that the respective services became operational in December 1993.
§ Sir George YoungThe housing association tenants ombudsman service, which covers the activities of registered housing associations in England, has received 412 complaints in its first six months of operation—from November 1993 to April 1994. In the case of Scotland, for which the arrangements are the responsibility of my right hon. Friend the Secretary of State for Scotland, I am advised that in its first full month of operation—April 1994 —the service there received 12 complaints.
§ Dr. WrightTo ask the Secretary of State for the Environment how the services of the housing association tenants ombudsmen are advertised to housing association tenants.
§ Sir George YoungThe Housing Corporation has distributed posters and leaflets about the housing association tenants ombudsman service to all registered housing associations in England, as well as to citizens advice bureaux, local libraries, law centres and housing advice centres.