§ Dr. WrightTo ask the Chancellor of the Duchy of Lancaster if he will define the words "aim", "target", "guarantee" and "commitment", as they are used in the citizens charter programme.
§ Mr. WaldegraveA key principle of the citizens charter is that public services should publish standards of service—that is a clear statement of the level of service which service users can expect—and an explanation of how the service will respond if standards are not met. Within the charter programme, the words "aim", "target", "guarantee" and "commitment" have their normal meanings.