§ Mr. Harry GreenwayTo ask the President of the Board of Trade if he will make a statement on the current operations and standards of the Post Office.
§ Mr. McLoughlinIn accordance with the longstanding policy of successive Governments since 1969, postal operations are the responsibility of the Post Office Board. During 1993–94, the overall standards of service provided by the Post Office remained impressively high: preliminary figures for 1993–94 show that overall performance nationally for first class letter delivery by the next working day was over 90 per cent., for second class letters over 98 per cent. were delivered within three working days and in Crown post offices, 96 per cent. of customers were served within five minutes.