§ Lady Olga MaitlandTo ask the Secretary of State for Transport what steps he is taking to ensure that passengers who are unable to buy a valid ticket on the London Underground are not unduly penalised or harassed by the authorities.
§ Mr. NorrisLondon Underground has introduced a range of measures to minimise instances in which a passenger wishing to buy a ticket cannot do so. On those occasions when a ticket cannot be obtained there will be no liability to pay a penalty fare. London Underground's revenue control officials will be able to check the status of the ticket machines at any station on the network at the relevant time. A clear and accessible appeal mechanism will be available for any passengers who feel they have been unfairly charged.