§ Mr. BayleyTo ask the Secretary of State for Transport whether the passengers charter will apply to private railway companies which win franchises to run passenger railway services.
§ Mr. FreemanThe existing passengers charter is BR's document, setting out BR's code of practice for dealing with passengers and for paying compensation when things go wrong. Franchisees will be required, as a condition of their franchise agreement, to produce and publish their own passenger's charters, which will be expected to cover the same ground, including the payment of compensation, as BR's existing charter.