§ The purpose of the line is to help raise awareness about innovation by providing a single telephone contact for those seeking information about the Department's innovation services, and to dispatch relevant literature and/or signpost inquirers to other sources of help.
§ The line is operated in house. Its costs, excluding staff costs, since establishment have been as follows:
| £ | |
| 1991–92 | 3,700 |
| 1992–93 | 13,700 |
| 1993–94 | 5,400 |
| 1 (est) |
§ Free-post arrangements are made from time to time according to need, but details are not held centrally.