Driver and Vehicle Licensing (Hansard, 29 June 1994)

§ Mr. Tim Smith

For 1994–95, the following key performance targets have been set for the agency:

To meet an overall efficiency gain of 2 per cent.
To reduce the unit cost per vehicle excise enforcement case completed to £21.73 (at 1992–93 prices).
To dispatch 90 per cent. of registration books for new vehicles within 16 working days of the receipt of application.
To dispatch 90 per cent. of refunds of vehicle excise duty within 11 working days of receipt.
To dispatch 92 per cent. of vehicle excise licences within six working days of receipt of postal applications.
To dispatch 92 per cent. of duplicate vehicle registration books within six working days of receipt of applications. To dispatch 96 per cent. of amended vehicle registration books (following changes to vehicles or keepers) within eight working days of receipt of applications.
To dispatch 91 per cent. of ordinary driving licences within 11 working days of receipt of applications.
To dispatch 96 per cent. of vocational driving licences within 11 working days of receipt of applications.
To dispatch 91 per cent. of provisional driving licences within 10 working days of receipt of applications.
To dispatch substantive replies to 90 per cent. of written inquiries within four working days of receipt.
To limit maximum waiting time at local vehicle licensing offices to 25 minutes during peak periods (the first eight and last two working days of each month) and 10 minutes at other periods.
To reduce the error rate (errors on any item sent out by the agency) to 0.5 per cent. of total agency output.