§ Dr. WrightTo ask the Chancellor of the Duchy of Lancaster which organisations previously awarded chartermarks have had a chartermark taken away from them for failure to uphold standards and deliver a service in accordance with charter principles.
§ Mr. David DavisNo organisations have had their chartermarks taken away, although the citizens charter unit reserves the right to take away a chartermark from an organisation whose performance subsequently falls significantly below standard.
§ Dr. WrightTo ask the Chancellor of the Duchy of Lancaster whether the operation of a clear and effective complaints procedure with an independent element is one of the criteria taken into consideration in awarding a chartermark.
§ Mr. David DavisYes.