HC Deb 14 June 1994 vol 244 cc432-3W
Dr. Wright

To ask the Chancellor of the Duchy of Lancaster which organisations previously awarded chartermarks have had a chartermark taken away from them for failure to uphold standards and deliver a service in accordance with charter principles.

Mr. David Davis

No organisations have had their chartermarks taken away, although the citizens charter unit reserves the right to take away a chartermark from an organisation whose performance subsequently falls significantly below standard.

Dr. Wright

To ask the Chancellor of the Duchy of Lancaster whether the operation of a clear and effective complaints procedure with an independent element is one of the criteria taken into consideration in awarding a chartermark.

Mr. David Davis

Yes.

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