HC Deb 21 July 1994 vol 247 c444W
Mr. Trimble

To ask the Secretary of State for Northern Ireland what performance targets have been set for the Valuation and Lands Agency in 1994–95.

Sir John Wheeler

For 1994–95 the following key performance targets have been set for the agency:

  1. 1. To complete 44,600 rating cases, equivalent to 27,000 work units.
  2. 2. To complete 21,750 client service cases, equivalent to 23,500 work units.
  3. 3. To achieve a productivity for case working valuers of 304 work units.
    • To achieve a productivity for all staff of 160 work units.
  4. 4. To achieve at least a 3.0 per cent. efficiency saving on the 1993–94 out-turn.
    • To reduce the unit cost of casework by 3 per cent. in real terms.
  5. 5. To issue 93 per cent. of certificates for rating cases subject to backdating within 12 months of the events giving rise to revisions of the valuation list.
    • To achieve a standard in rating valuations such that 86 per cent. of those determined on appeal are within plus or minus 10 per cent. of the initial assessment.
    • To complete 70 per cent. of rating appeals within six months of receipt.
    • To complete 93 per cent. of a representative sample of client services casework within agreed time limits.

Full details are set out in the agency's corporate and business plans, copies of which are being placed in the Library of the House.