Benefits Agency (Hansard, 21 July 1994)

§ Mr. Burt

The administration of the Benefits Agency is a matter for Mr. Michael Bichard, the chief executive. He will write to the hon. Member with such information as is available.

627W

Letter from, Michael Bichard to Mr. David Hinchliffe, dated 21 July 1994: The Secretary of State for Social Security has asked me to reply to your recent Parliamentary Question asking if he will list all the Benefits Agency offices in England together with the name of the manager, the number of staff employed and the number of persons receiving benefit from each office.

I have attached at Table 1 information relating to each Benefits Agency District giving each managers name and the

Annex 1
Statistics for respective business areas are provided for month ending June 1994. Figures in brackets are year to date (YTD) achievement.
Business area	Targets	Performance Per cent.
DLA claims—Normal Rules	Primary—68 per cent, in 30 days	72 (75)
	Secondary—85 per cent. in 53 days	94 (95)
DLA Claims—Special Rules	80 per cent. in 10 days	91 (92)
DLA Reviews	Primary—60 per cent. in 55 days	81 (84)
	Secondary—80 per cent, in 75 days	93 (94)
DLA Appeals	Primary—60 per cent. in 30 days	75 (75)
	Secondary—90 per cent. in 60 days	90 (91)
AA Claims—Normal Rules	Primary—60 per cent. in 35 days	76 (82)
	Secondary—90 per cent. in 60 days	97 (97)
AA Claims—Special Rules	80 per cent. in 10 days	89 (86)
AA Reviews	Primary—60 per cent. in 61 days	83 (89)
	Secondary 85 per cent, in 81 days	95 (97)
AA Appeals	Primary—70 per cent. in 28 days	79 (89)
	Secondary—95 per cent. in 89 days	100 (99)