§ Mr. Nigel EvansTo ask the Secretary of State for Defence, what performance targets have been set for the Defence Analytical Services Agency for 1994–95.
§ Mr. HanleyThe following key targets have been set for the chief executive of the Defence Analytical Services Agency for this financial year and beyond. These reflect the continuing need to secure economies in defence spending and an increased capability to meet the Department's evolving needs. They build on progress already made by the agency in meeting its targets in 1992–93 and 1993–94. The revised targets are as follows:
Delivery of customer services
- a. About three quarters of the Agency's business is suitable for coverage by Service Level Agreements with Customers, which set out targets and standards for the level of service, timeliness and quality of work. For this part of the business Key Targets are:
- 1. To increase the coverage to 100 per cent. for Service Level Agreements in the areas suitable.
- 2. To meet at least 95 per cent. of the timeliness and quality targets set in the established Service Level Agreements.
- b. For the remaining parts of the business (for which Service Level Agreements are not appropriate) to meet at least 95 per cent. of the timeliness and quality targets in each Project Agreement.
- c. For all parts of the business, to achieve, in the annual Customer Satisfaction Survey, at least 90 per cent of customers expressing themselves satisfied or better with the timeliness, quality of work and helpfulness of staff.
Efficiency and use of resources
- The agency will be expected, by using improved information technology, to increase efficiency in the production of regular satistical reports by 5 per cent. The chief executive will also be responsible for the development and implementation of a system for identifying the full cost of each of DASA's outputs.