Patient Complaints (Hansard, 19 July 1994)

§ Mr. Cox
To ask the Secretary of State for Health what was the number of written patient complaints received by her Department in 1993.

§ Dr. Mawhinney
The Department receives huge amounts of correspondence in the course of a year covering the full range of its responsibilities. No separate statistics are kept of written patient complaints or letters of appreciation.

§ Mr. Bayley
To ask the Secretary of State for Health, pursuant to her answer of 13 July,Official Report, column 605, when the information about the number of official complaints received from NHS patients by each NHS hospital or trust between January and March 1994 will be available; and if she will provide the information for the most recent quarter for which figures are available.

§ Dr. Mawhinney
Statistics on written complaints are collected centrally on an annual basis. The latest data available are for the financial year 1992–93—"Written Complaints by or on behalf of Patients, England" and copies are available in the Library.