HC Deb 14 July 1994 vol 246 c747W
Mr. David Nicholson

To ask the Chancellor of the Duchy of Lancaster what targets have been set for the Central Office of Information in 1994–95.

Mr. David Davis

The Central Office of Information has five targets for the 1994–95 financial year. They are:

  1. (i) to break even in current cost terms after recovering all costs, including interest on borrowings;
  2. (ii) to achieve a 2 per cent. reduction in unit cost of output in real terms, while maintaining suitable levels of quality;
  3. (iii) to equal or better the proportion of work delivered in accordance with client specification during 1993–94;
  4. (iv) to equal or better the proportion of work delivered on time during 1993–94; and
  5. (v) to achieve an average score of 7.7 out of 10 for the new COI customer satisfaction index.

Forward to