HC Deb 13 July 1994 vol 246 cc631-2W
Mr. Richards

To ask the Secretary of State for Defence what performance targets have been set for the Defence Accounts Agency 1994–95.

Mr. Hanley

The chief executive of the Defence Accounts Agency is responsible for providing accounting services for the Ministry of Defence as defined in the agency framework document. He has been set the following challenging key performance targets for 1994–95:

  1. a. To complete the following workload within the funds allocated for this purpose:
    • Manage 92,500 non-industrial pay accounts
    • Manage 45,200 industrial pay accounts
    • Complete 150,000 pensions awards/transactions
    • Approve 500,000 claims for travel or transfer expenses
    • Pay 17,000 fees claims
    • Pay 3,300,000 bills
    • Process 48,000 invoices
    • Make 420,000 personal payments
    • Manage 9,000 imprest accounts
    • Process 35,000 HQ receipts
    • Process 2,750 banknote orders
    • Process 2,150 bank fundings
  2. b. To meet the Agency's quality of service standards in Service Level Agreements and performance targets.
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  3. c. To achieve 10 per cent manpower reductions required by centrally managed efficiency measures by 31 March 1995.
  4. d. To make efficiency savings with a value of at least £1,100,000 which is approximately 2.5 per cent. of the initial cash allocation, concentrating on the fixed costs identified in a recent study.
  5. e. To compete for Payroll and Pension awarding business offered through the Government's Market Testing programme.
  6. f. To operate a Customer Charter for Civil Pay services by March 1995.
  7. g. To complete the Full Study Stage of the Mainframe Rationalisation Project.
  8. h. To develop a Quality Strategy by 31 March 1995.