HC Deb 08 July 1994 vol 246 cc344-5W
Mrs. Roche

To ask the Secretary of State for Transport what has been the cost to London Underground of the passengers charter in each of the last three years; and what discussions he has held with London Underground about them.

Mr. Norris

Production and distribution of the customer charter cost London Underground £114,000 in 1992, £248,000 in 1993, and £130,000 in 1994, I regularly discuss a wide range of issues with London Underground.

Mrs. Roche

To ask the Secretary of State for Transport if he will publish London Underground's customer satisfaction figures for 1993–94, indicating which targets were, and which were not, met; and when he last met London Underground to discuss the figures.

Mr. Norris

London Underground met all its customer satisfaction targets for 1993–4, and the figures are set out in the following table. I regularly discuss a wide range of issues with London Underground.

London Underground Limited: 1993–94 Customer satisfaction statistics
Targets set for 1993–94 Overall performance for year 1993–94
Cleanliness of trains 81 85
Cleanliness of stations 89 90
Staff helpfulness and availability 86 88
Information on trains 86 93
Information on stations 81 83
Ticket purchasing 92 92

Source: London Underground Limited.

Mrs. Roche

To ask the Secretary of State for Transport what discussions he had with London Underground about the passengers charter, published on 28 June; what consideration was given to including references to fire or accident safety on the London Underground; and what plans there are to include references to these matters in the charter.

Mr. Norris

I regularly discuss a wide range of issues with London Underground. Its 1994 charter includes a new target for customer satisfaction with safety and security.

Mrs. Roche

To ask the Secretary of State for Transport what discussions he has had with London Underground about lowering ticket prices to encourage tourism and inward investment in the capital.

Mr. Norris

I regularly discuss a wide range of issues with London Underground. However I am not aware of any proposals by London Underground to reduce its ticket prices.

Mrs. Roche

To ask the Secretary of State for Transport what discussions he has had with London Underground regarding the installation of help points at all London Underground stations; and by what year such installations will be complete.

Mr. Norris

I regularly discuss a wide range of issues with London Underground. The programme for installation of help points at underground stations is a matter for it, but I understand that no date has been set for all stations to be so equipped.