§ 41. Mr. BayleyTo ask the Chancellor of the Duchy of Lancaster how many of the public policy objectives of the Government's "back-to-basics" campaign are monitored already by citizens charter standards.
§ Mr. WaldegraveThe citizens charter is based on fundamental principles which should underlie all good organisations—explicit standards of service, consultation with customers and a proper response if standards are not met. The charter is seeking to ensure that the basic public services on which we all depend—our schools, hospitals, local authorities, railways, utilities—are run in accordance with these principles.