Citizens Charter

HC Deb 21 January 1994 vol 235 cc938-9W

Mrs. Beckett

To ask the Chancellor of the Duchy of Lancaster what is the total amount paid out to date in compensation under provisions of the citizens charter(a) in total and (b) by relevant Department.

Mr. Waldegrave

An estimated £9,383,000 in total has been paid out in compensation under provisions of the citizens charter. This is broken down as follows:

Mrs. Beckett

To ask the Chancellor of the Duchy of Lancaster what is the latest estimate of the number of inquiries dealt with to date under the citizens charter(a) in total and (b) by relevant Department.

Mr. Waldegrave

Since April 1992, over 5,000 letters have been received in the citizens charter unit. Individual Departments and agencies will, of course, receive their own citizens charter correspondence, but my Department does not hold records on this.