§ Mr. BayleyTo ask the Secretary of State for Transport how many British Rail employees deal with the public in the course of their work; and how many of these wear name badges.
§ Mr. FreemanBritish Rail employs approximately 22,000 retail staff. This figure includes all station and terminal staff and directly employed on-board train staff who come into contact with the public. All staff who have face-to-face contact with the public are required to wear name badges.