HC Deb 12 December 1994 vol 251 c502W
Mr. Milburn

To ask the Secretary of State for Scotland how many patient complaints were received per 1,000 patients treated in each year since 1989–90 by region.

Lord James Douglas-Hamilton

[holding answer 9 December 1994]: This information is not available in the form requested. Information about complaints has been collected centrally since January 1993. Details of the number of primary care consultations are not available but for hospital services the information for 1993–94 is as follows:

Health board Number of complaints per 1,000 patients treated
Argyll and Clyde 0.52
Ayrshire and Arran 0.68
Borders 0.50
Dumfries and Galloway 0.62
Fife 0.76
Forth Valley 0.59
Grampian 0.87
Greater Glasgow 0.87
Highland 0.80
Lanarkshire 0.94
Lothian 0.81
Orkney 0.69
Shetland 0.37
Tayside 0.70
Western Isles 0.33