HC Deb 12 December 1994 vol 251 cc529-30W
Mr. Cousins

To ask the Secretary of State for Transport what public service standard he has set the Highways Agency in terms of response times of reaction to telephoned or written queries from local authorities and members of the general public.

Mr. Watts

Standards for dealing with correspondence are set out in the Highways Agency's business plan. The agency is required to reply to all correspondence within 15 working days of receipt.

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