Executive Agencies (Hansard, 29 April 1994)

Mr. John M. Taylor

The tables set out the key performance targets that the Lord Chancellor has set for Her Majesty's Land Registry and for the Public Record Office.

Her Majesty's Land Registry Executive Agency Key performance targets 1994–95
Indicator	Target
1. Financial
Return on average capital employed:	6 per cent.
External Financing Limit:	0 per cent.
2. Efficiency
Progressive reduction in unit costs in real terms:	To achieve at least 2 per cent. reduction in the year.
3. Productivity
Progressive increase in output per post:	To achieve at least 2 per cent. increase in the year.
4. Speed of service
Percentage of pre-completion applications handled in 3 days:	No less than 98 per cent.
Average handling time for post-completion applications:	Where no requisitions arise, no more than 5 weeks.
5. Quality of service
Percentage of pre-completion applications handled free of error:	No less than 99.75 per cent.
Percentage of post-completion applications handled free of error:	No less than 97.70 per cent.
6. Development of Land Registration
Number of computerised registers:	To increase the number of registered titles in computerised format to 10.50 million.

Note

Fuller details of the Registry's performance targets are given in its "Business Plan", which is available from Her Majesty's Land Registry.

Public Record Office Executive Agency Key performance targets 1994–95
Indicator	Target
1. Efficiency
Indicator: Unit cost of selecting and accessioning records	To decrease the unit cost of selecting and accessioning records by 3 per cent.
Indicator: Unit costs of providing record storage space, document productions and reader services	To reduce the unit cost of providing records storage space by 1 per cent.
	To decrease the cost per document produced to readers by 4 per cent.
	To increase the reader service costs per reader visit (Census microfilms) by no more than 2 per cent.
	To decrease the reader service costs per reader visit (other records) by 2 per cent.
Backlog of records awaiting review:	To identify and quantify the backlog in two departments.
	To reduce the known backlog of records over 30 years old which have not been processed, by 1,500 feet (current known backlog 5,500 feet).
Storage of records:	81 per cent. of records to be stored to an acceptable standard (standard as recommended in BS5454).
2. Quality of service
Reader satisfaction:	87 per cent. of reader satisfaction survey forms returned to have an overall assessment of "good", or better.

Indicator	Target
Response times for answering correspondence:	To send replies to letters requiring a response by stock letter within one week.
	To send replies to other letters to Reader Services and Reprographic, Publishing and Publicity Departments (including those requiring estimates for copies) within three weeks.
Document production times:	To make documents (excluding documents produced on microform, or stored at Hayes, or requiring special handling)available to readers within the following maximum times:
	Kew: 35 minutes
	Chancery Lane: 40 minutes

Note:

Fuller details of the Office's performance targets are given in its "Business Plan", which is available from the Public Record Office.