§ Mrs. RocheTo ask the Chancellor of the Duchy of Lancaster what plans he has to ensure under the citizens charter that letters from hon. Members to Government agencies are dealt with speedily; what discussions he has held as to a reasonable time limit in which to expect a reply; and if he will make a statement.
§ Mr. WaldegraveReply times to correspondence are frequently covered by agencies' charters and statements of charter standards. Reply times and other charter standards are decided by the Minister responsible for the agency in consultation with the chief executive.