§ Sir Richard BodyTo ask the Chancellor of the Exchequer how much Her Majesty's Customs and Excise travellers charter cost to(a) print and (b) distribute; and what analysis he has made of the value for money of publishing this charter.
§ Sir John CopeThe total cost of designing and printing the charter has been some £60,000. Commercial distribution has cost some £3,000, but internal distribution costs cannot be calculated without disproportionate expense.
The travellers charter sets standards of service to be provided and allows Customs to monitor and improve performance against those standards. The value of the charter cannot be measured in monetary terms. However, I consider it to make a worth while and effective contribution to our efforts to improve the standard of public services.