§ Mr. CormackTo ask the Secretary of State for Social Security what assessment he has made of the impact of improved literacy levels on departmental expenditure.
§ Mr. BurtThe assessment and provision of information to the public on benefits is a matter for Mr. Michael Bichard, the chief executive of the Benefits Agency. He will write to the hon. Member and a copy will be placed in the Library.
Letter from Mr. Michael Bichard to Mr. Patrick Cormack, dated October 1993:
As Chief Executive of the Benefits Agency it is my responsibility to answer questions raised about relevant operational matters. I am therefore replying to your recent Parliamentary Question to the Secretary of State for Social Security asking what assessment he has made of the impact of improved literacy levels in departmental expenditure.All publicity material and external claim forms are tested, at pre production stage, with representatives of the customer group, and when appropriate their advisers. This research ensures all relevant factors and considered and taken account of including any differentials in resource requirements.I hope you find this reply helpful. A copy will appear in the Official Report and a copy will also be placed in the Library.