§ 43. Mr. Gordon PrenticeTo ask the Chancellor of the Duchy of Lancaster if he will list those charters and the specific targets where financial compensation is a remedy for failure to meet the charter's standards.
§ Mr. David DavisThere are seven charters containing provision for financial compensation. They are the British Rail passengers charter; London Underground customers 495W charter; Northern Ireland railways passengers charter; Contributions Agency contributors charter; Contributions Agency employers charter; and the Benefits Agency customer charter.
§ Mr. AmessTo ask the Chancellor of the Duchy of Lancaster what representations he has received on the effectiveness of the citizens charter.
§ Mr. David DavisMy right hon. Friend has received numerous representations about the effectiveness of the citizens charter, most recently at a series of regional forums where local public service managers have been discussing how they are putting charter principles into practice.