§ 37. Mr. SkinnerTo ask the Chancellor of the Duchy of Lancaster if he will make a further statement on the workings of the citizens charters.
§ Mr. Robert JacksonSince my right hon. Friend's statement to the House on 25 November 1992 the citizens charter has brought about further significant achievements. These include three new and one revised charter, the announcement of a complaints adjudicator for the Inland Revenue, and the launch of the second charter mark scheme. We shall publish a further White Paper in due course to record achievements across all public services.