§ Mr. MorganTo ask the Secretary of State for Social Security when he expects that Mrs. Ralia J.L. Cox, 1 Ronald place, Ely, Cardiff, NI number ZP 553255D, will receive a copy of her medical records requested on 25 September 1992 in relation to her claim for disability living allowance.
§ Mr. ScottThe administration of disability living allowance is a matter for Mr. Michael Bichard, the chief executive of the Benefits Agency. He will write to the hon. Member and a copy will be placed in the Library.
Letter from David Riggs to Mr. Rhodri Morgan, dated 30 March 1993.
As Chief Executive of the Benefits Agency, it is the responsibility of Mr. Michael Bichard to answer questions about relevant operational matters. However, as Mr. Richard is away at the moment I am replying on his behalf to your recent Parliamentary Question to the Secretary of State for Social Security asking when he expects that Mrs. Ralia J.L. Cox, 1 Ronald Place, Ely, Cardiff, NI Number ZP553255D, will receive a copy of her medical records requested on 25th September 1992 in relation to her claim for disability living allowance.I understand that the Disability Living Allowance Unit has already written to you separately and in greater detail about this matter on 5 March 1993. I can now confirm that copies of the medical records that are currently available to us were sent to Mrs. Cox on 25 March 1993.I am sorry for the delay in sending the records to Mrs. Cox. Staff are aware of the need to respond quickly to requests from our customers for such information. You will be aware from Mr. Bichard's letter of 19 October 1992 to all MPs of the problems the Benefits Agency has faced since the launch of DLA and the positive steps taken to improve the service to our customers so that we will be able to give the standard of service to which every customer is entitled and which we want to deliver.I hope that you will find this reply helpful. A copy will appear in the Official Report and a copy will also be placed in the Library.