§ Mrs. Anne CampbellTo ask the Parliamentary Secretary, Lord Chancellor's Department what is the procedure for complaints to the civil appeals office; and how these complaints are dealt with.
Mr. John M. TaylorThe chief clerk at the civil appeals office generally replies to formal complaints about the cavil appeals office.
More complex matters are referred to the court administrator at the royal courts of justice to investigate.
§ Mrs. Anne CampbellTo ask the Parliamentary Secretary, Lord Chancellor's Department how many complaints there have been in the last three years to the civil appeals office about erroneous advice given to members of the public.
Mr. John M. TaylorFour complaints have been made to the civil appeals office in the last three years about erroneous advice given to members of the public.
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§ Mrs. Anne CampbellTo ask the Parliamentary Secretary, Lord Chancellor's Department how many complaints there were in 1990, 1991 and 1992 about the civil apeals office; and what was the subject matter of the complaints in each year.
Mr. John M. TaylorThere were 36 complaints about the civil appeals office in 1990, 32 in 1991, and 49 in 1992. The categories of subject matter were:
1990 1991 1992 Listing 6 7 12 Judicial decision 14 11 18 Staff error 12 12 11 Erroneous advice 2 — 2 Other 2 2 6 36 32 49 Of these, three were found to be justified in 1990, three in 1991 and five in 1992.