§ Mr. Gareth WardellTo ask the Secretary of State for Wales how many complaints were(a) submitted, (b) investigated and (c) substantiated for each hospital unit in Wales and for each year since the health commissioner was established.
§ Mr. Gwilym JonesThe information is not available in the form requested. However, the number of complaints received by the Health Service Commissioner for Wales, and subsequently investigated, since the office was established, are as follows:
321W
Complaints received Investigated 11973–74 21 2 1974–75 51 16 1975–76 43 6 1976–77 43 10 1977–78 41 5 1978–79 52 8 1979–80 31 5 1980–81 42 5 1981–82 38 6 1982–83 33 6 1983–84 49 3
Complaints received Investigated 1984–85 37 9 1985–86 34 6 1986–87 44 5 1987–88 39 7 1988–89 37 4 1989–90 33 3 1990–91 51 3 1991–92 79 4 1992–93 67 8 1 From 1 October 1973. Complaints are often made up of more than one grievance. Information on those aspects of the complaint that are either upheld or not upheld is not collected separately for Wales.
The information is available in the annual reports of the Health Service Commissioner, copies of which are held in the Library of the House.