§ Mr. RedmondTo ask the Secretary of State for Health if she will take steps to introduce the necessary changes to second and third stage complaints procedures by dissatisfied patients to ensure that an independent lay assessor is part of the assessment team; and if she will make a statement.
§ Dr. MawhinneyWe have no plans to make changes to the clinical complaints procedure, in advance of any recommendations which the National Health Service Complaints Review Committee, chaired by Professor Alan Wilson, will be making at the turn of the year.