§ Mr. CoxTo ask the Secretary of State for Health what surveys have been taken as to the number of people who have had to wait more than 30 minutes before seeing a doctor in an out-patients department during each of the last 12 months.
§ Dr. MawhinneyPerformance against the patients charter, including the standard on 30 minutes waiting time in out-patient clinics, is monitored on a quarterly basis. A variety of methods can be used to obtain data, including surveys.
Every purchasing authority is in the process of producing their first annual report on their providers' performance against all aspects of the patients charter.