HC Deb 25 January 1993 vol 217 cc571-2W
Mr. John Evans

To ask the Secretary of State for Employment what plans she has to introduce a charter for redundant workers.

Mr. McLoughlin

The redundancy payments service charter, which has been in operation since November 1991, lays down standards of service to be met in dealing with claims for statutory redundancy payments, as well as certain other debts against employers who have become insolvent. It prescribes target time limits within which claims will be met, and which have recently been enhanced.

In December 1991, the Employment Service published its job seekers charter, which tells job seekers how the Employment Service can help them get back to work and what happens when they claim unemployment benefits. All local offices display the standards and their performance against them.