§ Ms. GordonTo ask the Secretary of State for Social Security what is the number of claimants who have applied for compensation under the Benefits Agency's customer charter; and what is the number of successful claims.
§ Mr. BurtThe administration of compensation under the Benefit Agency's customer charter is a matter for Mr. Michael Bichard the chief executive of the Benefits Agency. He will write to the hon. Member with such information as is available and a copy will be placed in the Library.
Letter from Michael Bichard to Ms. Mildred Gordon, dated 9 February 1993:
As Chief Executive of the Benefits Agency it is my responsibility to answer questions about relevant operational matters. I am therefore replying to the points raised in your recent Parliamentary Question to the Secretary of State for Social Security asking, what is the number of claimants who have applied for compensation under the Benefit Agency's Customer Charter; and what is the number of successful claims.I would like to explain that the Department has operated Special Payment arrangements for many years and not solely as a result of the Benefits Agency's Customer Charter.However, the information you require is not available in the precise form requested. This is because, although some customers request compensation themselves, cases are normally forwarded for consideration as a result of identification by Benefits Agency office staff.I am able to state that, in the period 1 April 1992 to 30 September 1992, compensation for delay in payment of benefit was agreed in 3,085 cases.I hope you find this reply helpful. A copy of this letter will appear in the Official Report and a copy will also be placed in the Library.
§ Mr. SteenTo ask the Secretary of State for Social Security when the arrangements detailed in Mr. Michael Bichard's letter of 6 January, whereby Mr. James Johnston of 17 Summerlands Court, Brixham, will receive his disability living allowance each month by automatic credit transfer, will be activated; and when Mr. Johnston may expect to receive the next instalment of disability living allowance.
§ Mr. ScottThe administration of disability living allowance is a matter for Mr. Michael Bichard, the chief executive of the Benefits Agency. He will write to the hon. Member and a copy will be placed in the Library.
Letter from Michael Bichard to Mr. Anthony Steen, dated 9 February 1993:
As Chief Executive of the Benefits Agency, it is my responsibility to answer questions raised about relevant operational matters. I am therefore replying to the points raised in your recent Parliamentary Question to the Secretary of State for Social Security, about when the Disability Living 693W Allowance awarded to Mr. James Johnston will be paid by automated credit transfer and when may he expect to receive the next instalment of his benefit.Mr. Johnston's benefit has been paid by automatic credit transfer since 14 September 1992 and the next payment is due on 24 February 1993. I have written to you separately and in greater detail regarding Mr. Johnston's claim.I hope you find this reply helpful. A copy will appear in the Official Report. A copy will also be placed in the Library.